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Five Ineffective Strategies Nail Technicians Need to Abandon Today

So many variables affect your success in the salon. Even when things seem to be working, there’s room for improvement. If you find yourself doing any of the following, we recommend that you stop. These are the 5 most ineffective strategies you need to abandon today. 1. Seeking business advice from other nail professionals. Not all advice is good, and …

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Communication Boundaries: Defend Your Off-time from Demanding Clients

“I get phone calls, text messages and emails from clients at the most inconvenient times, like the middle of the night. What are clients thinking?” Before “The Age of Constant Contact,” when we left our work for the day, we clocked out entirely. Now employers, clients and friends have the unreasonable expectation that we should be available 24/7. Our lives …

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Consistently Spectacular: Make Every Time Like the First Time

Your first appointment with a new client is like a first date, and a blind one at that. It’s understandable that you’d want to make a good first impression, but for your sake, please don’t try so hard. Whether it’s free nail art, a longer massage or extras that belong in a higher-priced service, these unwarranted perks may be your …

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Not Today, Satan: How to Politely Refuse a Service

Access to our salon businesses and services is not a consumer right; we salon owners and service providers can choose our clients and should exercise our right to refuse service judiciously. As much as we try to accommodate client requests, there are many circumstances in which we might refuse service in the best interests of our businesses, like when a …

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Salon Math

“How much money will my salon make? What will my profit margin be?” If we had a dollar for every time someone asked us this question, we would have enough money to pay each of them not to ask us this question ever again. If we could predict your future, how much more would our advice be worth? We can’t even …

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Dollars and Sense

How do I track my expenses and calculate my taxes? That’s a great question! It acknowledges that doing so is necessary. And it IS necessary! I certainly wouldn’t tackle either without technology to simplify things. With thousands of transactions to account for annually, that’s not something I’d EVER do without financial software. Luckily, there are many services to choose from …

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Lash Lunatics

Please come to my online lash party! Accept or decline? [NOTE: If you are a beauty professional who distributes Younique or similar products, contribute to this discussion. Neither of us have ever participated in these MLM programs, so our opinions are based on outside perspective. We’re interested to hear the opinions of others!]  Jaime and I were sitting in my …

Bad Advice

“Why do individuals in various online professional groups feel qualified to dole out advice, especially when it’s wrong?” Tina, you know what they say, “Opinions are like ______; everyone has one.” We see this everywhere and do our best to correct the perpetuation of bad information when we can, but it’s impossible to put a stop to it all. Who …

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Branded

What do you do when a client wants a product you don’t offer? A client messaged me and said she likes my work, but she won’t wear the acrylic line I use because it lifted off her nails. When clients ask for a particular product, I ask them why they prefer the product they’re requesting. The majority of them aren’t …

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Stuff vs Fluff

“I started working in a day spa full-time two months ago. The owner had been looking for a consistent nail tech for over a year. It seems that our approaches to nail care are on opposite spectrums. I prefer to provide therapy-based services and all she cares about is “pampering” the clients. In my opinion, there are far more people …