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Communication Boundaries: Defend Your Off-time from Demanding Clients

“I get phone calls, text messages and emails from clients at the most inconvenient times, like the middle of the night. What are clients thinking?” Before “The Age of Constant Contact,” when we left our work for the day, we clocked out entirely. Now employers, clients and friends have the unreasonable expectation that we should be available 24/7. Our lives …

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Consistently Spectacular: Make Every Time Like the First Time

Your first appointment with a new client is like a first date, and a blind one at that. It’s understandable that you’d want to make a good first impression, but for your sake, please don’t try so hard. Whether it’s free nail art, a longer massage or extras that belong in a higher-priced service, these unwarranted perks may be your …

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Not Today, Satan: How to Politely Refuse a Service

Access to our salon businesses and services is not a consumer right; we salon owners and service providers can choose our clients and should exercise our right to refuse service judiciously. As much as we try to accommodate client requests, there are many circumstances in which we might refuse service in the best interests of our businesses, like when a …

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Bully for You: Sometimes the Truth Hurts

As beauty professionals who call attention to shady practices and objectionable marketing, we’re accustomed to being labeled “bullies” and criticized for “bringing negativity” and failing to “uplift” others. We respectfully disagree. There are some important distinctions between what constitutes “bullying” and what we do when asking valid questions, doing our research and sharing information about: the evidence of marketing claims …

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The Proliferation of “Education”

  Another day, another unwanted Facebook group addition by a nail “friend.”   Aside from being annoying and presumptuous, forcefully adding people to your not-so-revolutionary new group is downright rude. We’re seeing an influx of technicians who are attempting to assume roles as educators and mentors. While these are great aspirations to have, many of these wannabe experts are lacking …