10+ Ways Salon Owners get Blacklisted

As consultants, Jaime and I are very selective. After we carefully vet potential clients, those who are unsuitable or incompatible are declined contracts. Periodically, however, a toxic client will make it past our screening measures, and we’ll end up having to “blacklist” them. This post is inspired by those experiences. If you’re considering retaining the services of a support professional–whether …

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Mentor Manners

“Find a mentor” is common advice, but how do you find one and what should you expect from that relationship? I always encourage professionals to find a mentor, but I don’t think there’s a protocol for establishing that relationship, and there should be. It’s weird for me to find out I’m someone’s “mentor” when that person has never approached me …